Posts Tagged ‘delta skelter’

Bad goes around

July 24, 2008

A bunch of my colleagues experienced the delta skelter.

About 10% of the Microsoft people travelling from Atlanta to Brussels on july 21st couldn’t find their luggage in Brussels. Some of the luggage are still missing today. Among the retrieved ones, the suitcases of my lovely colleagues Valérie and Virginie… in a very bad shape (see picture). Valérie called Delta today to discuss a compensation but they asked her to call again within a week.  They obviously don’t have the time to handle her complain.

Bad goes around

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Delta skelter

July 1, 2008

I complained about Starwood’s lame customer service.

According to Joseph Jaffe, Delta airlines provides an even worse service to their “preferred” customers.

After the post, here comes the video:

The editing isn’t fantastic (reading is quiet difficult) but I really love the idea. Congrat’s Jaffe, you show us the way.