Nightmare at Sheraton – Episode 2 (the specialist)

I was very tempted to be sarcastic in my reply to starwood (see yesterday’s post), but I assumed they just sent me a standard answer based on some keywords they identified in my previous mail.

So, I made a short reply “Thanks for your reply but how could I show you documentation with my “former name”? You just made a mistake by calling me Jean Deltenre instead of Philippe Deltenre

I received an answer by a “Specialist, E-Communications Department, Starwood Hotels & Resorts Worldwide” (wow!)

Thank you for your email reply. I welcome this opportunity to assist you further.
“While we are unable to allow change the name on a Starwood Preferred Guest account without documentation. We do allow unlimited Starpoint transfers between accounts of members in the same household.
You may transfer your Starpoints to another member’s Starwood Preferred Guest account, or vice versa, as long as the following requirements are met:
1. Both members live at the same address.
2. The member from whose account the Starpoints are being deducted must advise us of his/her password.
3. Neither member is an employee of Starwood Hotels & Resorts Worldwide.
For further information on transferring Starpoints or to make a transfer, please contact your nearest Account Services Center, where one of our Associates will be happy to assist you. Within the United States and Canada you can contact us by calling toll free 1-888-625-4988 or visit our website for the telephone number of the office nearest you.
We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns.”

OK, so, now we have a solution. I just have to ask to Jean Deltenre who lives in my house to transfer me his points… oh, but wait, there is no Jean Deltenre living with me (even if I sometimes hear strange noises coming from the attic)

Starwood, please hire John P. from Dell and pay the guy a million bucks. You really need a guy like him.


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7 Responses to “Nightmare at Sheraton – Episode 2 (the specialist)”

  1. Delta skelter « Bad idea, indeed Says:

    […] Delta skelter I complained about Starwood’s lame customer service. […]

  2. mariel huegel Says:

    i am sitting in a hospital in caguas puerto rico – waiting for brain tumor surgery tomorrow – i made an internet rez yesterday for a friend to stay at sheraton caguas – now they cannot make the trip, and sheraton refuses to refend my payment of $123.21
    sheraton – you suck!!

    • Jan Hinman Says:

      Such a coincidence! In storing last years files, I came across a note with your name—the day after someone sent me a photo of my dear Volvo
      ( I hope she is still performing well for you)

      And as I Googled you, I am sitting at my desk awaiting news of a friend who is undergoing brain surgery today.

      Since I have seen you since this “Nightmare” was written, I believe that I can safely assume that your surgery was a success—
      It gives me hope!

      I an still at work in NY—- back to Oriental late May. I hope to see you there!

      Jan Hinman

  3. Philippe Says:

    Hi Mariel,

    I wish you the best for your surgery tomorrow. I hope sheraton will change its mind.

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