1/ What was your first blog post ever?
7 November 2006: “Brand Health Care”. The idea behind the post was say that are many ways to treat a marketing problem and that if you’re agency doesn’t accept it when you challenge them, maybe it’s time to seek a second opinion. I still think it was a good inaugural post, but I’ll be the first to admit that it took some time for me to find my blogging legs after that one.
2/ What will happen with brands that are not entering the conversation?
They’ll lose out in end and, the thing is, they won’t know it. They won’t know it because if you don’t know what’s being said, you’re powerless to take advantage of the good and/or turn a negative into a positive. It’s our job to show them what they’re missing, teach them why it can help their company/brand and ultimately find a way to measure the effects of joining in.
3/ What is the next big challenge for online media owners?
I think that their biggest challenge lies in figuring out how to make their online ad revenues higher than their print edition ad revenues so they become less dependent on the broken model of traditional advertising. Once their online revenues outweigh their offline take, they can then become more creative in finding ways to help advertisers reach consumers in more targeted ways.
4/ What is the next big challenge for advertisers?
Getting out of the mindset that a bigger ad spend is better. I’d love to see more advertisers just put their toe in the waters and allocate a little bit of budget towards trying to target a more qualified audience online. I just can’t get past what I truly believe: that you can never get close enough to your customers to help them, engage them and build a relationship with them through traditional advertising. Advertisers have to learn that it’s about Give + Take, not Tell + Take.
5/What is the most relevant book/article/post ever written on new marketing?
Wow, this is a tough one. I’ve basically given myself on MBA on new marketing over the last little while. Anything written by Seth Godin is a good place to start. Cow, Moo, Permission, Ideavirus, Small, etc.. But then there are the other must-reads: Cluetrain, The Tipping Point, Naked Conversations, Creating Customer Evangelists + Citizen Marketers, these are all obvious. However, if you want new marketing ideas, case studies that move away from traditional solutions, I’d have to go with Jaffe’s Life After the 30-Second Spot. It’s the new marketer’s bible.
6/ What makes your blog different?
The best compliment I’ve received about the blog came from a reader in Ottawa. He told me that he enjoys how, from time to time, I use my other interests – sports, movies, TV – to bring home some points and keep things light. Of course, I don’t do that with every post, but I do find inspiration from a broad range of sources.
So, Philippe, how’d I do?
You did great, Mark, Thanks a lot!
The concept and the questions of those interviews are copyright-free. So, if you like taking this over, I’d be glad to see upcoming interviews on another blog.