2 weeks ago, I published a post entitled “Dell Hell strikes back“. Even if, as described in the post, I had a little troubleshoot with my old Dell, my point wasn’t to be negative about Dell. It was a very old laptop, it was a Murphy’s law day and I may have been voodood. My post title was more a reference to Jeff Jarvis than an attack against Dell.
Yesterday, I had one comment on the Dell post. Here it is:
My name is Rick, I’m a Dell Technical Analyst located at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I read your post and I understand how tough a presentation can be when your notebook chooses not to work and you are left to improvise. Hopefully the issues with your Dell have been taken care of, but if there is anything I can do to assist please email me at Customer_Advocate@Dell.com (and put “Attn Rick” in the subject line)
Of course, I knew that Dell was a monitoring champion. Still, I’m surprised they took the time to read my post (the answer of Rick is personalized) and react. My blog is still brand new and I’m not an influential blogger. My blog is far from the top 100.000 of the Technorati ranking. So, thanks a lot Rick for your comment.
Dell is watching me… and I kinda like it